The deDenim Code
(Store Policy)
Customer Care
Nationwide Shipping: Yes! We ship anywhere in South Africa, straight from our hands to your wardrobe.
Order Updates: From “we got it” to “it’s on the way,” we’ll keep you posted every step of the way.
Made-to-Order Love: Each piece is custom-made just for you. This means it’s crafted with care, stitched with gees, and totally unique.
Returns & Exchanges: Only for items that arrive defective, damaged, or made incorrectly. If it matches your approved design sheet, it’s yours to keep! Full details are in our [Refunds & Returns Policy].
Sizing Help: Standard sizes from XS to XL for kids, women, and men. Unsure? Our sizing charts is your best friend.
Care Instructions: Keep your deDenim fresh and vibrant! Wash cold, inside out, gentle cycle. Treat it right, and it’ll love you back.
Questions & Support: Got a query or just want to say hi? Drop us a message - we reply faster than you can say “denim dreams.”
Gift Support: Ordering for someone special? Let us know if it’s a gift, and we’ll make sure it arrives ready to wow.
Privacy & Safety
At deDenim, your privacy and safety are just as important as making the perfect custom denim. We handle your info with care and are fully compliant with the South African Protection of Personal Information Act (POPIA).
1. Personal Information
We only collect what we need to make your denim dreams a reality - like your name, email, delivery address, and payment details. Your info is never shared with third parties without your permission (unless required by law).
2. Payment Security
Shop with confidence! All transactions are encrypted and secure, keeping your card and banking info safe.
3. Account Safety
If you create an account, please keep your login details private. Sharing your password is at your own risk.
4. Email & Communication
We’ll keep you posted on your orders, promotions, and styling tips - but you can unsubscribe anytime, no hard feelings.
5. Cookies & Tracking
We use cookies and similar tech to remember your preferences, improve your shopping experience, and show you relevant content.
6. Children’s Privacy
We don’t knowingly collect info from anyone under 13. If you’re under 13, please shop with a parent or guardian.
7. Data Retention
We only keep your personal info as long as necessary to process your orders, meet legal obligations, or ensure you have a great experience.
8. Your Rights (POPIA)
You have the right to access, correct, or request deletion of your personal information. Just reach out to us at info@dedenim.online.
9. Safety Online
We do our best to keep our website secure, but always stay cautious on public Wi-Fi, shared devices, or suspicious emails.
Payment Methods
Credit / Debit Cards
YOCO